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Redlands Home Care Pty Ltd (“Redlands Home Care,” “we,” “us,” or “our”) operates the website www.redlandshomecare.com.au (the “Site”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or otherwise interact with us.

By using our Site or providing us with your personal information, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you visit our Site, register an account, make inquiries, or use our services. The types of personal information we may collect include:

• Contact information such as your name, email address, phone number, and postal address.
• Information you provide when you communicate with us, such as through email or online forms.
• Information about your interactions with our Site, including your IP address, browser type, operating system, and browsing behavior.
• Any other information you voluntarily provide to us.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

• To provide and maintain our services to you.
• To communicate with you, respond to your inquiries, and provide customer support.
• To personalize your experience and improve our Site and services.
• To send you marketing communications, newsletters, or promotional materials (where permitted by law).
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations and enforce our policies.

3. Disclosure of Your Information

We may share your personal information with third parties for the following purposes:

• With service providers who assist us in operating our business and providing our services.
• With our affiliates, business partners, or successors in connection with a corporate transaction or restructuring.
• With law enforcement authorities, government agencies, or other third parties if required by law or to protect our legal rights.
• With your consent or as otherwise disclosed at the time of collection.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your interactions with our Site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience of our Site.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Third-Party Websites

Our Site may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.

7. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time by posting the revised version on our Site. The updated Privacy Policy will be effective as of the date indicated at the top of the page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Redlands Home Care Pty Ltd 
admin@redlandshomecare.com.au